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Privacy Policy

Last updated: 1 January 2024

clouded-dream ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clouded-dream.com or engage our services.

Information We Collect

We collect information you provide directly to us, including:

  • Name and contact information (email address, postal address)
  • Property details relevant to energy assessments
  • Service preferences and enquiry details
  • Communication records between you and our team

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Prepare quotes and proposals for energy solutions
  • Schedule installations and service appointments
  • Send service-related communications
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist our operations (installation contractors, IT services)
  • Government agencies for rebate processing and compliance
  • Professional advisers (lawyers, accountants) as necessary

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Warranty-related records are retained for the duration of applicable warranty periods.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications

Cookies

Our website uses cookies to enhance your experience. See our Cookie Policy for detailed information about how we use cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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